Wanamaker guaranteed the quality of his merchandise in print, allowed his customers to return purchases for a cash refund and offered the first restaurant to be located inside a department store. Wanamaker also invented the price tag.
His employees were to be treated respectfully by management (including not being scolded in public), and John Wanamaker & Company offered its employees access to the John Wanamaker Commercial Institute, as well as free medical care, recreational facilities, profit sharing plans, and pensions—long before these types of benefits were considered standard in corporate employment.
Innovation and “firsts” marked Wanamaker’s. The store was the first department store with electrical illumination (1878), first store with a telephone (1879), and the first store to install pneumatic tubes to transport cash and documents (1880)
A Christmas Carol at Macy’s.
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‘He’s bothering me!”